Terms of Service
Last updated: January 3, 2026
Welcome to Greenclean Co
These Terms of Service govern your use of the Greenclean Co website and our eco-friendly cleaning services. By accessing our website or engaging our services, you agree to be bound by these terms. We've written these terms in plain language to make them as clear and accessible as possible.
Please read these terms carefully before using our services. If you have any questions or concerns, we're happy to discuss them with you before you proceed.
Service Usage Terms
Acceptable Use Policy
Our website and services are provided for lawful purposes related to learning about and engaging eco-friendly cleaning services. You agree to use our website respectfully and in compliance with all applicable laws and regulations.
You may browse our website, request information, submit contact forms, and engage our cleaning services. We ask that you provide accurate information and communicate honestly with us about your needs and expectations.
Permitted Uses
When using our website and services, you're welcome to:
- Browse information about our eco-friendly cleaning methods and services
- Contact us with questions or to request services
- Read educational content about sustainable cleaning practices
- Share feedback about your experience with our services
- Review our policies and service offerings
Prohibited Uses
You agree not to:
- Use our website to transmit harmful, offensive, or illegal content
- Attempt to gain unauthorized access to our systems or other users' accounts
- Interfere with the proper functioning of our website or services
- Harvest or collect information about other users without permission
- Misrepresent your identity or affiliation with any person or organization
- Use automated systems to access our website without our written consent
Service Access Requirements
Our website is accessible to anyone with an internet connection. To engage our cleaning services, you must be at least 18 years old or have parental consent. You're responsible for maintaining the security of any account credentials and for all activities that occur under your account.
Fair Usage Guidelines
We ask that you use our services reasonably and fairly. This includes scheduling appointments in good faith, providing accurate information about your cleaning needs, and communicating any changes or concerns promptly. We reserve the right to refuse or discontinue service if these guidelines aren't followed.
Account and Access Terms
Account Creation
While browsing our website doesn't require an account, engaging our services involves creating a client profile with basic contact and service preference information. You agree to provide accurate, current information and to update it as needed to ensure we can serve you effectively.
Account Security Responsibilities
You're responsible for maintaining the confidentiality of any login credentials we provide. Please notify us immediately if you suspect unauthorized access to your account. We're not liable for losses resulting from unauthorized use of your account if you haven't taken reasonable steps to protect your credentials.
We recommend using a strong, unique password and keeping your contact information current so we can reach you about security concerns.
Account Suspension and Termination
We reserve the right to suspend or terminate access to our services if you violate these terms, engage in abusive behavior toward our staff, or use our services fraudulently. Before taking such action, we'll typically attempt to contact you and resolve the issue amicably. You may also terminate your relationship with us at any time by contacting us directly.
Multiple Account Policies
We generally don't require users to have accounts to use our website. However, if you become a client and create multiple service accounts without a valid reason, we may consolidate them or ask you to clarify your intentions. This helps us maintain accurate records and provide consistent service.
Service Availability and Modifications
Service Uptime and Maintenance
We strive to keep our website available and accessible at all times. However, occasional downtime may occur for maintenance, updates, or unforeseen technical issues. We'll make reasonable efforts to minimize disruptions and to notify users of planned maintenance when possible.
Feature Availability
The features and services described on our website represent our current offerings. We're continuously working to improve and expand our eco-friendly cleaning solutions. Some features may be added, modified, or discontinued based on customer feedback, technological developments, or operational considerations.
Geographic Restrictions
Our cleaning services are available in select geographic areas. While our website is accessible globally, we can only provide physical cleaning services within our service area. Please contact us to confirm whether we serve your location.
Service Modifications and Updates
We may update our service offerings, pricing, or operational procedures from time to time. Significant changes that affect existing clients will be communicated in advance when reasonably possible. Continued use of our services after such changes indicates your acceptance of the modifications.
Our commitment to eco-friendly practices remains constant, even as specific methods or products may evolve based on new developments in sustainable cleaning.
Intellectual Property Rights
Content Ownership
All content on our website, including text, images, graphics, logos, and design elements, is owned by Greenclean Co or our licensors. This content is protected by copyright and other intellectual property laws. You may view and use this content for personal, non-commercial purposes related to learning about and engaging our services.
User-Generated Content Rights
When you submit feedback, testimonials, or other content to us, you grant Greenclean Co a non-exclusive, royalty-free license to use, reproduce, and display that content for business purposes, including on our website and in marketing materials. We'll always use such content respectfully and won't attribute statements to you without permission.
License Grants
We grant you a limited, non-exclusive, non-transferable license to access and use our website for its intended purposes. This license doesn't include the right to download (except for caching), reproduce, distribute, or create derivative works from our content without express written permission.
Copyright and Trademark Notices
The Greenclean Co name, logo, and other trademarks are our property. Other trademarks mentioned on our website belong to their respective owners. Use of these marks without permission is prohibited and may violate intellectual property laws.
Pricing and Payment Terms
Service pricing is displayed on our website and may vary based on the specific services you select, the size of your space, and your location. All prices are in U.S. dollars unless otherwise specified.
Payment is typically due at the time of service or according to the payment schedule agreed upon when you engage our services. We accept various payment methods, which we'll discuss when you book services. Late payments may result in service suspension, though we'll work with you to address payment issues before taking such action.
We reserve the right to change our pricing with reasonable notice to existing clients. Price changes don't affect services already scheduled or paid for.
If you believe you've been charged incorrectly, please contact us promptly. We'll investigate and resolve billing issues fairly and transparently.
Cancellation and Refund Policy
We understand that schedules change. You may cancel or reschedule appointments with reasonable notice, typically 24 hours before the scheduled service. Cancellations with less notice may be subject to a cancellation fee to compensate for the reserved time.
If you're unsatisfied with our service, please let us know immediately. We'll work with you to address your concerns, which may include re-cleaning affected areas or issuing a partial refund in appropriate circumstances.
Refund decisions are made on a case-by-case basis, considering the nature of the concern and our ability to remedy the situation. We're committed to your satisfaction and will always strive to find a fair resolution.
Limitation of Liability
We provide our services with care and professionalism. However, to the fullest extent permitted by law, Greenclean Co and its employees are not liable for indirect, incidental, special, or consequential damages arising from your use of our website or services.
Our total liability for any claim related to our services is limited to the amount you paid for the specific service giving rise to the claim. This doesn't limit our liability for gross negligence, fraud, or matters where liability cannot be legally limited.
We carry appropriate insurance for our operations and take reasonable precautions to prevent damage or loss. If damage occurs due to our negligence, we'll work with you to address it fairly within the bounds of our insurance coverage and legal obligations.
Changes to These Terms
We may update these Terms of Service periodically to reflect changes in our practices, services, or legal requirements. When we make significant changes, we'll post a notice on our website and update the "Last updated" date above.
For existing clients, we'll provide reasonable notice of material changes that affect your rights or obligations. Your continued use of our services after changes take effect indicates your acceptance of the updated terms.
If you don't agree with any changes, you may discontinue using our services. We're always happy to discuss concerns about terms changes before they take effect.
Questions About These Terms
If you have questions about these Terms of Service or need clarification about any provisions, we're here to help. We believe in clear communication and are happy to explain our policies in more detail.
Please reach out through our contact form, and we'll respond within one business day. We value your understanding of these terms and want to ensure you feel comfortable with your relationship with Greenclean Co.